Articles & Resources

What Is Attended Automation?

What Is Attended Automation?

Attended automation can deliver a better customer experience, save your people time, remove human error, and deliver insight – all in real time.

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5 Best Practices for RPA Success

5 Best Practices for RPA Success

RPA is more than bots and procedures. RPA’s long-term success depends on culture and work habits. Our five RPA best practices will make your automation better.

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RPAs Place In Contact Centers

RPAs Place In Contact Centers

Call centers might just be the perfect place to implement RPA. Cost, quality and customer satisfaction can all be improved with the help of bots.

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Are Your Automation Ethics On Point?

Are Your Automation Ethics On Point?

While automation isn’t new we have seen it shoot up in popularity. It seems a growing wave of intelligent automation is sweeping across industries all over the world. As a next step for the...

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Why Retail Needs Automation

Why Retail Needs Automation

The retail sector is under extra pressure with supply chain issues and personnel shortages – they must turn to automation for a solution.

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Top 5 Automation Trends in 2022

Top 5 Automation Trends in 2022

These are the top 5 future automation trends of 2022. Improved machine intelligence and increased accessibility – it’s going to be a big year for bots.

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Why Most Businesses Struggle With Automation

Why Most Businesses Struggle With Automation

Why are people so bad at getting automation into their business? It’s pretty simple: they lack the knowledge to do it right. Combine that with a need to chase trends rather than results and it’s no wonder that so much automation falls flat on its face. We’re here today to hold up a mirror to the attitudes that plague so many businesses.

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Software Libraries: Do They Really Work?

Software Libraries: Do They Really Work?

Libraries by their very nature are brilliant resources with so much knowledge and a never-ending subject list that tapping into it all is more than a life’s work.
But, with all that information it’s easy to get lost and even easier to find something that isn’t actually useful to you. Just like the brick-and-mortar outfits, software libraries are much the same. They’re cool and have value at a basic level but beyond that, they begin to struggle.
Here’s where we’re at with them.

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Just How Broken Are Your Processes?

Just How Broken Are Your Processes?

If it ain’t broke don’t fix it. That’s a phrase used by everyone and their uncle. But unfortunately, it isn’t often stuck to. We’ve made a business off the back of broken processes, so in some ways, we’re grateful for them – but you definitely shouldn’t be.

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Nice Guys Finish First

Nice Guys Finish First

While we do love spending a little bit of time talking about ourselves, that’s what this is all about right? We also love to shout out the brilliant tech and players in the industry. While we work with a lot of vendors, to be honest, one of our go-to vendors is NICE. Because of that, not that they need the press, we wanted to take some time to talk about why they’re often our vendor of choice.

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Digital Employee Of The Month

Digital Employee Of The Month

It’s about time we finally address the double standard seen in modern workplaces. And while it’s not usually in our wheelhouse to wade into workers’ rights, we’ve had enough! Ok, we’re being a...

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New Year’s Resolutions

New Year’s Resolutions

It’s that time again where we set ourselves goals to live by for the new year. The joy of New Year’s resolutions is that they come round regularly. This means we don’t have to beat ourselves up too...

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What Will 2022 Look Like?

What Will 2022 Look Like?

Although still challenging, as with 2020, the past year has been one of real positivity. The pandemic has changed the outlook that companies and people have and how they want to work. Part of that...

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The Real Meaning Behind Customer Success

The Real Meaning Behind Customer Success

We’re not going to gloss over it. We really hate buzzwords. Nothing grinds our gears more than overused words. But (and it’s a big but) we cannot lie (!), customer success is a real thing. In fact,...

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How Do You Know You Need RPA?

How Do You Know You Need RPA?

RPA is too often an afterthought for businesses trying to improve processes. Why? Because most businesses aren’t looking to implement RPA – they just want the outcome. And, more often than not,...

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How Bottlenecks Hurt Businesses

How Bottlenecks Hurt Businesses

At the time of writing, people are queuing up outside petrol stations across the UK — waiting impatiently, for gas. A purchase which usually takes no more than a few minutes has even begun to...

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The Most Dangerous Sentence in Automation

The Most Dangerous Sentence in Automation

Right we’ve lured you in with a baity title (!). Stick with it though, we’re actually taking a look at something you should be wary of. You might have heard these words before, you might even have...

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Automation Balanced with Personalisation

Automation Balanced with Personalisation

People can’t help but do the things they like. But at work, this often comes at the expense of things that need doing! We’re simple creatures – and if we’re presented with a choice between an easy,...

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Connecting People

Connecting People

Robots can do more than just free up our time to focus on the more important things. They can help tear down the barriers that separate us all as people – either through the ways we interact with...

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Efficiency & How We See It

Efficiency & How We See It

Businesses want work to be done well, to be done quickly, and to be done cheaply. We can all relate to these drivers from our own businesses as well as what we want to as consumers. To be able to...

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Nobody Wants To Do Things Twice

Nobody Wants To Do Things Twice

OK, so it goes without saying that people don’t want to redo work. But apart from the knee jerk reaction of ‘No I don’t wanna’, have you ever really thought about the impact of not getting things...

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People First, Tech Second

People First, Tech Second

Sometimes it can seem as though companies often look for solutions to their IT problems too quickly – being technology, rather than problem-led. Other times, those tasked with finding a solution to...

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Why We’re All In On Hyper Automation & AI

Why We’re All In On Hyper Automation & AI

We’re going to tread very carefully in this blog for two reasons. Firstly, we don’t like buzzwords very much but sometimes they are a handy way of grabbing attention to talk about interesting...

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Citizen Developers: Friends Or Foes?

Citizen Developers: Friends Or Foes?

The idea of empowering people with tools that they can easily access to build RPA is fantastic. We’re 100 % behind anyone learning more about the technology. But (and it is a big ‘but’) the impact...

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Resources Ready

Resources Ready

Automation journeys which fail normally do so because of a lack of understanding - so let us help you. With the brilliant folks over at NICE we’ve written a whitepaper – ‘RPA Reality Check’. It...

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RPA: A Bridge to Success

RPA: A Bridge to Success

The classic clash in companies nowadays is between business operations and IT. Thankfully we can say with some confidence that RPA actually can act as a bridge between the two -– unlike some other...

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Automating Automation

Automating Automation

Wouldn’t it be great if we could leave all the automation to figure itself out? Well, more and more, this is becoming a reality. If that gets your attention, well good! It’s a really exciting part...

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Attended RPA: Your Guide To… Anything!

Attended RPA: Your Guide To… Anything!

The acceleration of digital adoption has allowed companies to cope during a global pandemic. We’ll do our best not to overly mention COVID, but its effect on digital practices is monumental. We can...

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The Customer Value Paradox

The Customer Value Paradox

At PAteam, broadly speaking, we engage with two types of potential clients – those that ‘get’ RPA and those that don’t. Much of the trouble we have in showing our customers when to use RPA stems...

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Don’t Fear The Machines

Don’t Fear The Machines

Automation, RPA, and AI just might be the most popular buzzwords in any business right now. But with that popularity comes misunderstanding and the spread of further misinformation. So what really...

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Leading The Way On RPA

Leading The Way On RPA

PAteam is a global Automation services company focussing on technologies like RPA (Robotic Process Automation), RDA (Robotic Desktop Automation), Intelligent Automation and Hyper Automation in...

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