Vendors
NICE
NICE is a worldwide leading provider of both cloud and on-premise enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. Because of NICE their background in customer service and NICE having every tool to setup your own call center in their portfolio, makes that NICE predominantly is present in that vertical. However recently NICE is taking big steps into other areas of the business. Their primary focus is attended automation, going as far as providing RPA for free.
Core Capabilities
- Desktop Automation
- Robotic Process Automation
- Single platform for any bot type
- Automation Finder
- OCR Engine built in
- IBM Cognos
Strengths
- Best of breed application connectivity
- Data driven approach
- Rich attended automation knowledge and experience
- Large scale deployments
- All inclusive, simple licensing model
